At digital-signaturecertificate.com, we value our customers and strive to deliver high-quality services and products. This policy outlines the circumstances under which refunds and cancellations will be considered. By purchasing from our website, you agree to the terms stated below.

Refunds can only be processed under the following situations:

• Technical glitch – Errors during DSC application, processing, or activation.
• Operational glitch – Internal issues preventing certificate issuance.
• Transit glitch – Loss or damage during product delivery.
• Defective product – Faulty USB token or device.
• Timely request – Refund request must be raised within 3 days (T+3) of certificate issuance.

Refunds will not be processed in the following cases:

• Once the Digital Signature Certificate (DSC) has been downloaded/installed by the customer.
• If the refund request is raised after 3 days (T+3) from certificate issuance.
• If the USB token is damaged by the customer or gets damaged during return transit.
• In cases of customer negligence, incorrect details, or misuse of the product.
• If the DSC was rejected due to incorrect documents submitted by the customer.

The request should include:

• Order ID / Transaction reference number
• Customer name & registered email/phone
• Reason for refund with supporting details (if applicable)

• If a USB token was purchased, it must be safely returned in original condition and proper packaging.
• Customers must bear the shipping/delivery charges for the return.
• Tokens damaged in transit from the customer to digital-signaturecertificate.com will not be eligible for a refund.

• Refunds will be processed within 7 working days after receiving and verifying the returned product (if applicable).
• Refunds will be made to the original mode of payment only.

• Orders once placed cannot be cancelled if the DSC has already been issued or the token has been dispatched.
• Cancellation before certificate processing or token dispatch may be eligible for a partial refund after deducting administrative/processing charges.

• digital-signaturecertificate.com reserves the right to reject any refund request if it does not meet the eligibility criteria.
• The company may update or modify this policy at any time without prior notice. Customers are advised to review the policy periodically.
• In case of disputes, the decision of digital-signaturecertificate.com shall be final and binding.